Return & Refund Policy
Our Return and Refund Policy was last updated on 02 July 2023
Thank you for shopping with TheGreenWealth.com, an online retailer specializing in plants and gardening supplies. We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be instances where you need to return a product or request a refund. Please read our refund policy below for more information on how we handle returns and refunds.
The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.
For the purposes of this Return and Refund Policy:
“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to TheGreenWealth
“Goods” refers to the items offered for sale.
“Orders” means a request by you to purchase goods from us.
“Website” refers to thegreenwealth.com, accessible from https://thegreenwealth.com
“You” means the individual accessing or using the service, company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
If you are not completely satisfied with a non-plant product purchased from TheGreenWealth.com, you may return it within 7 days of receiving the item. The product must be unused, in its original packaging, and in resalable condition. Once we receive the returned item, we will inspect it and process the refund. Please note that shipping fees are non-refundable, and you will be responsible for return shipping costs unless the return is due to an error on our part.
Due to the delicate nature of live plants, we have specific guidelines for returns and refunds for plant products.
Reporting Damaged or Defective Plants:
If you receive a plant that is damaged, defective, or in poor condition, you can immediately return the plant. You will need to provide us with detailed information about the issue and supporting photographs.
Once we receive your returned item, our team will inspect it to ensure it meets the conditions stated in our refund policy. If the return is approved, we will proceed with the refund process.
Refunds for eligible returns will be processed using the original payment method used for the purchase. Please note that it may take some time for the refund to appear in your account, depending on your financial institution.
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team. We are available to assist you and provide further guidance.
Note: Our refund policy is subject to change without prior notice. Please refer to the refund policy on our website at the time of your purchase for the most up-to-date information.